Returns Policy

Welcome to https://vmdistributions.com/!

Your satisfaction is our priority, and we strive to ensure a positive shopping experience. If for any reason you are not entirely satisfied with your purchase, we are here to help.

Return Eligibility

• Timeframe: You may return most new, unopened items within 30 days of delivery for a full refund.

• Condition: Items must be returned in their original condition, including packaging, tags, and all accessories. Items that are damaged, altered, or not in their original state may not qualify for a refund.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers)

• Downloadable software products

• Personal care items (e.g., hygiene products)

• Gift cards

Return Process

1. Initiate a Return: Contact our customer service team at support@vmdistributions.com with your order number and reason for return.

2. Return Authorization: Upon approval, you’ll receive a Return Merchandise Authorization (RMA) number and instructions.

3. Shipping: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service and purchasing insurance—we cannot guarantee receipt of returned items.

Refunds

• Processing: Once your return is received and inspected, we’ll email you about the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed and credited to your original payment method within 5–10 business days.

• Partial Refunds: Granted for items not in their original condition, damaged, or missing parts (unless due to our error).

Exchanges

Need to exchange for the same product? Email us at support@vmdistributions.com. Exchanges are processed once the original item is received, subject to stock availability.

Damaged or Defective Items

Received a faulty item? Contact us immediately at support@vmdistributions.com with your order number and photos of the issue. We’ll arrange a replacement or refund promptly.

Late or Missing Refunds

1. Check Your Account: Refunds may take time to appear.

2. Contact Your Bank: Processing times vary by financial institution.

3. Still Issues? Email us at support@vmdistributions.com for assistance.

Return Shipping Address

Send returns to the address provided in your RMA instructions. Do not return items to the manufacturer.

Contact Us

Questions? Reach our support team at support@vmdistributions.com.